Return & Refund Policy – Amplartic Company Limited
Introduction
At Amplartic Company Limited, we are committed to supplying high-quality truck and machinery parts. This Return & Refund Policy outlines the conditions under which returns and refunds may be accepted.
Returns
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original condition
- The item must be returned in its original packaging
- Return requests must be made within 2 days of receiving the product
Non-Returnable Items
The following items may not be eligible for return:
- Used or installed parts
- Damaged items caused by improper use or handling
- Special orders or custom-sourced parts
- Items not in original condition or packaging
Return Process
To initiate a return:
- Contact us with your order details and the reason for the return
- Our team will review your request and provide instructions
- Once approved, return the item to the specified address
Refunds
- Refunds are processed after the returned item has been inspected and approved
- Approved refunds will be issued via the original payment method (or agreed alternative)
- Processing time may take 5 business days
Exchanges
We may offer exchanges for defective or incorrect items, subject to availability.
Incorrect or Damaged Items
If you receive an incorrect or damaged item:
- Notify us within 24 hours of delivery
- Provide clear details and, if possible, photos of the issue
We will review and resolve the issue promptly.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error
- Original shipping fees are non-refundable unless otherwise stated
Contact Us
For returns, refunds, or inquiries, please contact us:
Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.
